OUR MISSION

Our mission is to ensure that our customers feel confident that they have the jerseys or shirts which they identify with the most, be they aggressive (snakes, gators, etc.) family-oriented (The Smith Smashers), or humorous (The Water Boys). We use artists with years of knowledge and tons of resources between them to work with you or your designated point of contact (POC) and h​elp you design the perfect custom jersey/uniform/shirt/hat giving you the confidence and the edge to make that game winning play on game day, and look great doing it. We can also design a shirt for everything from your yearly girls-night-out to children's birthday parties and we love making shirts for local school events/functions and for corporate retreats or new hire packages. Bulk pricing is available! And remember the more notice we have to complete your uniform order, the more time the POC will have to work with our artist and design that perfect garment and we will be able to deliver on time.

Just a Note:

We try very hard to keep up with all the current orders, keep everyone posted and reply to emails in a timely manner but if you ever need to know the status of your job and we haven't informed you recently, please feel free to call or email us.​ Also, please note that we request that there be a single POINT-OF-CONTACT (POC) for each team order. We have found that the process will go much smoother with one contact for correspondence and design changes. This POINT-OF-CONTACT (POC) information shall be provided at the time the order is placed and can be changed at a later stage if necessary. 

Process:

The ARTWORK is the longest step (and most important) in the process, please bare with us and thank you for being patient. We do the majority of our uniforms in-house and will only take us a few days to get them completed once the artwork is complete and approved on most orders. You will be in constant correspondence with our art department. Emails will all be answered in a timely fashion and calls returned. In many cases you may request a change which involves a lot of time for the artist to manipulate: in those cases we intend to at least send a reply that your change request has been received and that the information will be given to the artist. But keep in mind, major changes after the original artwork has been approved will delay the due date provided on the date that the original artwork was approved, also charges may incur for garments already in process. In very few cases some changes may be possible very very soon after the artwork approval date, but it is best to just know that once final artwork approval is received, no changes are usually going to be possible. This allows us to move as quickly as possible to fulfill your order.

Thank you so much for allowing us to do your custom uniforms. You will be impressed with the types of artwork we can do for you and we look forward to working with you again.

Tax Exempt Customers:

If you are Tax Exempt, please notify Sweet Tees Sportswear and Apparel and we can remove the taxes immediately. We will only remove taxes if you provide the Tax ID number to us.

Payment Policy:

The only payment due at the start of the order is the ARTWORK and SETUP fees. 

Once artwork has been received and approved by the customer point of contact, 75% of the total is due. At pick up or completion date, the remaining balance will be due. 

Refund/Exchange Policy

Once an order has been processed and the artwork is complete, the ART/SETUP fee is non refundable. We do not accept return​s, there are no exchanges and we do not offer refunds as we are a custom apparel shop and the garments were made to order. Please provide all information to the representative when placing your order; including but not limited to: NAMES (whether it is first, last or nicknames) on jerseys, Colors wanted, Design details and etc. If there is something wrong with your order, you have 10 days to inform the staff. After 10 days, you will be responsible for purchasing a new uniform, if something was wrong. We cannot guarantee colors but we will get as close as possible to your desired colors.